TERMS OF SERVICE

Effective Date: September 22, 2026

Welcome to Tampa Bay Leads Machine.

These Terms of Service ("Terms") govern your access to and use of our website, marketing services, AI-powered communication solutions, and other products and services offered by Tampa Bay Leads Machine ("Company," "we," "us," or "our").

By accessing or using our website or services, you agree to these Terms. If you do not agree to these Terms, please discontinue use of our website and services.

Please read these Terms carefully before using our services.

1. About Tampa Bay Leads Machine

Tampa Bay Leads Machine is a digital marketing and business automation agency that helps businesses improve their customer acquisition, lead management, and customer communication processes.

Our services may include:

Digital marketing and lead generation
AI-powered receptionist and virtual call answering services
Automated appointment scheduling
Inbound and outbound calling solutions
Automated SMS and email follow-up
Customer relationship management (CRM) solutions
Website and landing page development
Marketing automation and customer engagement systems
Business consultation and marketing strategy

The availability and scope of services may vary depending on the service package, proposal, or agreement between Tampa Bay Leads Machine and the client.

2. Eligibility and Use of Services

Our website and services are intended for individuals who are at least 18 years old and businesses seeking professional marketing and communication services.

By using our services, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms.

If you are using our services on behalf of a business or organization, you represent that you have the authority to act on behalf of that organization.

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

You may not use our services to engage in fraudulent, deceptive, abusive, or otherwise unlawful activities.

3. Services and Client Agreements

Tampa Bay Leads Machine provides services based on the specific needs of each client.

The scope of services, deliverables, fees, payment schedules, and other applicable terms may be established through a separate written proposal, service agreement, order form, or other mutually accepted arrangement.

If a separate written agreement conflicts with these Terms regarding the services covered by that agreement, the terms of the separate agreement will control to the extent of that conflict.

We reserve the right to modify or discontinue individual services, subject to any obligations established in an existing client agreement.

4. AI Receptionist and Automated Communication Services

Tampa Bay Leads Machine may provide AI-powered receptionist services, automated telephone answering, outbound calling, appointment scheduling, and automated customer follow-up.

These services may use artificial intelligence, telecommunications platforms, and third-party software to answer calls, respond to customer inquiries, collect information, schedule appointments, and facilitate business communications.

By using these services, business clients acknowledge that automated systems may process information provided by callers, customers, and prospective customers.

Depending on the services selected, communications may include telephone calls, text messages, emails, appointment reminders, and automated follow-up communications.

AI-powered systems may occasionally generate inaccurate, incomplete, or unexpected responses. Clients are responsible for reviewing important information and maintaining appropriate human oversight of their customer communications.

Tampa Bay Leads Machine does not guarantee that its automated systems will operate without interruption or error.

Business clients are responsible for ensuring that their use of automated communications complies with applicable laws, regulations, and industry requirements, including obtaining any required consent and providing legally required disclosures.

Where call recording or transcription is enabled, applicable notice and consent requirements must be satisfied before recording communications.

Tampa Bay Leads Machine may suspend or restrict automated communication services when necessary to address suspected misuse, unlawful activity, or violations of these Terms.

5. Lead Generation and Marketing Services

Our marketing and lead generation services are designed to help businesses generate customer inquiries, improve customer engagement, and increase opportunities for new business.

However, marketing performance may vary based on factors outside our control, including market conditions, competition, advertising budgets, customer demand, service quality, and client follow-up practices.

Tampa Bay Leads Machine does not guarantee any specific number of leads, appointments, customers, sales, or revenue unless expressly stated in a separate written agreement.

Clients are responsible for accurately representing their businesses, products, services, and offers.

Clients must provide accurate information regarding pricing, service availability, business qualifications, licensing, and other details used in their marketing campaigns.

We reserve the right to reject or discontinue marketing activities that involve misleading claims, unlawful conduct, or violations of applicable advertising policies.

6. Client Responsibilities

Clients who use Tampa Bay Leads Machine's services agree to:

- Provide accurate and current business information.
- Maintain appropriate access to their business accounts and communication platforms.
- Obtain all necessary permissions and consent before contacting customers or prospective customers.
- Comply with applicable telemarketing, privacy, consumer protection, and electronic communication laws.
- Honor customer requests to stop receiving marketing communications.
- Maintain accurate customer records and communication preferences.
- Review and approve marketing materials when required.
- Ensure that their products, services, and business practices comply with applicable laws.
- Use AI-powered and automated communication tools responsibly.

Clients may not use our services to send unsolicited bulk messages, engage in unlawful telemarketing, impersonate individuals or organizations, or contact individuals who have withdrawn their consent.

Clients are responsible for ensuring that their contact lists have been obtained lawfully and that the individuals contacted have provided the consent required for the intended communications.

Tampa Bay Leads Machine reserves the right to suspend services when a client's messaging or calling activities violate applicable laws, platform requirements, or these Terms.

7. Payment Terms and Billing

Certain services offered by Tampa Bay Leads Machine require payment.

Service fees, setup fees, recurring subscription fees, usage-based charges, and other applicable costs will be disclosed in the relevant service proposal, agreement, or order form.

Depending on the services selected, billing may include:

One-time setup or implementation fees
Monthly service or management fees
Usage-based charges for AI calling, SMS messaging, or other communication services
Additional fees for optional services or integrations

For usage-based services, charges may vary based on actual system usage, including call duration, message volume, and other applicable usage metrics.

The applicable rates, billing methods, and payment schedules will be established in the client's service agreement or accepted proposal.

Clients are responsible for paying all fees associated with their selected services.

If payment is not received when due, we may suspend or restrict access to affected services, subject to applicable law and the terms of the relevant client agreement.

Any applicable refunds, credits, cancellations, and payment disputes will be handled according to the terms of the relevant service agreement and applicable law.

8. Cancellation and Termination

Clients may request cancellation of their services by contacting Tampa Bay Leads Machine using the contact information provided in these Terms.

Any cancellation requirements, notice periods, outstanding payment obligations, or other termination conditions established in a separate service agreement will continue to apply.

Tampa Bay Leads Machine may suspend or terminate services if a client:

- Violates these Terms or an applicable service agreement.
- Uses our services for unlawful, fraudulent, or abusive activities.
- Fails to pay applicable fees.
- Misuses our communication systems or technology.
- Engages in activities that create a material security, operational, or legal risk.

Any termination will be handled in accordance with applicable law and the terms of the relevant client agreement.

Upon termination, access to certain services, software platforms, or communication systems may be discontinued.

Clients should arrange for the retrieval or transfer of their business information before services are terminated, subject to the terms of their applicable agreement.

9. SMS Messaging Terms & Conditions

This section governs SMS text messaging communications sent directly by Tampa Bay Leads Machine to individuals who have provided the appropriate consent.

9.1 SMS Program Name

Tampa Bay Leads Machine SMS Communications.

9.2 SMS Program Description

Tampa Bay Leads Machine offers SMS communications to customers and prospective customers who have opted in to receive text messages from our business.

Depending on the messaging program to which you have subscribed, these communications may include:

Responses to customer inquiries
Consultation and appointment scheduling
Appointment confirmations and reminders
Follow-up messages regarding requested services
Customer support communications
Service-related notifications
Marketing messages, promotional offers, and service announcements when you have separately consented to receive marketing communications

Messages will be sent in accordance with the consent you have provided and the applicable messaging program.

9.3 SMS Consent

By voluntarily providing your mobile phone number and expressly opting in to receive text messages from Tampa Bay Leads Machine, you consent to receive SMS communications associated with the messaging program you selected.

Consent may be provided through an appropriate website form, written agreement, or other authorized opt-in method.

Consent to receive marketing communications is separate from consent to receive non-marketing or service-related communications.

Providing your phone number alone does not automatically constitute consent to receive marketing text messages.

Consent to receive SMS communications is not a condition of purchasing any goods or services.

You may withdraw your consent at any time using the opt-out instructions provided below.

9.4 Message Frequency

Message frequency varies based on your interactions with Tampa Bay Leads Machine, the services you request, and the messaging program to which you have subscribed.

You may receive recurring messages relating to appointment scheduling, customer inquiries, service updates, or promotional communications, depending on your consent.

9.5 Message and Data Rates

Message and data rates may apply.

Standard messaging and data charges may apply to any messages sent or received as part of our SMS communications program.

These charges are determined by your mobile carrier and wireless service plan.

Tampa Bay Leads Machine is not responsible for charges imposed by your mobile carrier.

9.6 SMS Opt-Out Instructions

You may opt out of receiving SMS messages from Tampa Bay Leads Machine at any time by replying STOP to any text message you receive from us.

After you send STOP, you may receive a final confirmation message acknowledging your opt-out request.

You will no longer receive messages from the applicable messaging program unless you subsequently provide new consent.

You may also contact us directly to request removal from our SMS communications program.

Opting out of SMS marketing communications does not necessarily affect other communications that you have separately authorized or communications that we are legally permitted or required to send.

9.7 SMS Customer Support

For assistance with our SMS communications program, reply HELP to any text message from Tampa Bay Leads Machine.

You may also contact us directly:

Email: [INSERT BUSINESS EMAIL]

Phone: [INSERT BUSINESS PHONE NUMBER]

Our customer support team will assist with questions regarding our messaging services, communication preferences, and opt-out requests.

9.8 Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Message delivery may be affected by mobile carrier availability, network conditions, device compatibility, and other factors beyond our control.

Tampa Bay Leads Machine cannot guarantee the timely delivery of every SMS message.

9.9 Mobile Information and SMS Privacy

Tampa Bay Leads Machine respects your privacy and is committed to protecting your personal information.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS opt-in data and consent information may be processed by trusted service providers solely as necessary to deliver our authorized messaging services, maintain communication systems, and fulfill applicable legal obligations.

For more information about how we collect, use, store, and protect your information, please review our Privacy Policy:

9.10 SMS Program Changes

Tampa Bay Leads Machine may modify or discontinue its SMS communications program, subject to applicable law and messaging requirements.

Any material changes to the messaging program will be communicated when required.

Participation in our SMS program remains voluntary.

10. Communications Sent on Behalf of Business Clients

Tampa Bay Leads Machine may provide AI-powered calling, SMS messaging, and automated communication services to other businesses.

When we deliver these services on behalf of a business client, the client is responsible for ensuring that its customer communications comply with applicable laws and messaging requirements.

These responsibilities include obtaining appropriate consent, providing required disclosures, honoring opt-out requests, and ensuring that messages accurately identify the business sending them.

Customers who receive communications from a business using Tampa Bay Leads Machine's services should review that business's applicable privacy policy and messaging terms.

The SMS program described in Section 9 applies specifically to messages sent by Tampa Bay Leads Machine under its own brand and does not automatically enroll customers in messaging programs operated by our business clients.

11. Privacy and Data Protection

Your privacy is important to us.

When you use our website or services, we may collect and process information necessary to respond to inquiries, deliver services, manage customer relationships, and operate our business.

We handle personal information in accordance with our Privacy Policy and applicable laws.

By using our services, you acknowledge that certain information may be processed through third-party technology providers that support our business operations.

These providers may include website hosting services, customer relationship management systems, telecommunications platforms, AI service providers, and payment processors.

We take reasonable measures to protect personal information against unauthorized access, misuse, and disclosure.

For additional information, please review our Privacy Policy:

https://tampabayleadsmachine.com/privacy-policy

12. Intellectual Property

Unless otherwise stated in a separate written agreement, all content, materials, designs, graphics, logos, trademarks, software, and other intellectual property associated with the Tampa Bay Leads Machine website and our proprietary services remain the property of Tampa Bay Leads Machine or their respective owners.

You may not reproduce, distribute, modify, resell, or commercially exploit our proprietary materials without prior written authorization.

Ownership and usage rights for marketing assets, websites, advertising materials, or other deliverables created for clients will be determined by the applicable service agreement.

13. Third-Party Platforms and Services

Our services may integrate with third-party software, telecommunications providers, advertising platforms, payment processors, customer relationship management systems, and other technology providers.

These third-party services may have their own terms, policies, fees, and operational requirements.

Tampa Bay Leads Machine is not responsible for the independent actions, policies, or service interruptions of third-party providers, except to the extent responsibility is established by applicable law or an agreement with the client.

Clients are responsible for complying with the applicable terms of third-party platforms used in connection with their services.

We may modify or replace third-party integrations when necessary to maintain or improve service delivery, subject to our contractual obligations.

14. Service Availability

We make reasonable efforts to maintain the availability and functionality of our website and services.

However, temporary interruptions may occur due to system maintenance, telecommunications disruptions, software updates, third-party outages, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free access to our website or services.

Where appropriate, we may perform maintenance, implement updates, or make operational changes to improve system performance and reliability.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis, except as otherwise expressly provided in a separate written agreement.

We do not guarantee that our services will meet every business requirement or produce any particular financial or marketing outcome.

Tampa Bay Leads Machine does not guarantee specific business growth, lead volume, appointment volume, sales conversions, or revenue unless expressly agreed in writing.

Any warranties or commitments expressly stated in an applicable service agreement will remain subject to the terms of that agreement.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Tampa Bay Leads Machine will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services, including lost profits, lost business opportunities, or loss of data, except where such liability cannot lawfully be excluded.

Nothing in these Terms limits liability that cannot be limited under applicable law.

Any additional limitations of liability applicable to paid client services may be established in the relevant service agreement.

17. Prohibited Activities

You agree not to use our website or services to:

- Engage in fraudulent or deceptive activities.
- Send unlawful or unauthorized marketing communications.
- Violate applicable privacy, consumer protection, or telemarketing laws.
- Collect or use personal information without the required authorization.
- Misrepresent your identity or business affiliation.
- Attempt to gain unauthorized access to our systems.
- Distribute malicious software or interfere with our technology.
- Engage in harassment, abusive communications, or other unlawful conduct.

We reserve the right to investigate suspected violations and take appropriate action, including restricting access to services when necessary.

18. Changes to These Terms

Tampa Bay Leads Machine may update these Terms periodically to reflect changes in our services, business operations, legal obligations, or technology.

When changes are made, we will update the effective date displayed at the top of this page.

We will provide additional notice of material changes when required by applicable law or contractual obligations.

Your continued use of our website or services after revised Terms become effective may constitute acceptance of those changes where permitted by applicable law.

Changes to these Terms will not automatically override the provisions of an existing separately executed service agreement.

19. Governing Law

These Terms will be governed by and interpreted in accordance with the applicable laws of the State of Florida, United States, without regard to conflict-of-law principles, except where otherwise required by applicable law.

Any disputes arising under a separate client agreement will be subject to the dispute resolution provisions, if any, contained in that agreement.

Nothing in these Terms limits any non-waivable rights or remedies available under applicable law.

20. Contact Information

If you have questions regarding these Terms of Service, our website, our services, or our SMS communications program, please contact us.

Tampa Bay Leads Machine

Website: https://tampabayleadsmachine.com/

Email: support@tampabayleadsmachine.com

Phone: (727) 387-8694

For SMS assistance, reply HELP to any text message from Tampa Bay Leads Machine.

To opt out of SMS communications, reply STOP.